Frequently Asked Questions (FAQ)

Yes, you can cancel or update your order (such as changing the shipping address or product details) as long as it has not been shipped. We aim to dispatch orders quickly, so please email support@inyourday.com as soon as possible. We will do our best to accommodate your request. (Please note: In Your Day reserves the right to cancel any order due to unauthorized, altered, or ineligible use of an offer/payment, or system errors.)

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to check the delivery status on the carrier’s website. For international orders: Tracking updates may take 3-10 business days to appear due to carrier transitions between countries. This is normal and means your package is in transit with the first international carrier. Updates will resume once it reaches your local distribution center.

Carrier tracking systems may take a few days to update after you receive our shipping confirmation. For pre-order items, tracking information will only appear once the package has been dropped off at the postal facility. We appreciate your patience!

Currently, we do not offer customized gift notes or specific gift-wrapping services. However, all our pieces come in a beautiful, reusable jewelry box. We also do not include paper receipts in the package, making it perfect to ship directly to your recipient.

Our Pre-Order process allows you to secure the latest and limited-edition products before they officially hit the market. Simply place your order and complete payment as usual to reserve your item. Once the product arrives at our warehouse, we will dispatch it to your doorstep immediately.

We do not currently have an automated waitlist, as some products may be discontinued. However, feel free to email us at support@inyourday.com if you love an out-of-stock style. If we receive enough interest, we’ll try our best to bring it back!

In Your Day is based in the U.S., and we proudly ship within the United States.

All items are shipped from the United States. We are thrilled to offer FREE shipping on all orders within the US. - United States: Delivery in 8-12 business days.

While your initial shipping is free, orders that are returned to us due to an invalid or insufficient address, or being unclaimed, will incur a reshipping fee if you want the package sent out again: - US: $6 USD In Your Day is not liable for lost or stolen packages once they are confirmed as delivered to the correct address.

Due to the limitations of our current logistics partners, we do not offer expedited shipping at this moment. We are actively exploring faster shipping options for the future.

We offer several secure payment methods. Your payment is charged at the time your order is placed. - Credit/Debit Cards: Visa, Mastercard, American Express. - PayPal & Venmo: Available at checkout. - Gift Cards: Can be applied at checkout.

- US Orders: No duties or extra taxes. - Note: Non-U.S. banks may sometimes apply a small foreign transaction fee. This is strictly a bank policy and is not charged by In Your Day.

No worries! Contact us at support@inyourday.com with your order number. If your order is still within the promotion period, we’ll happily apply the discount or guide you on how to use it for your next purchase.

In rare cases, you may see two transactions. One is simply a pre-authorization hold from your bank, which will automatically drop off. You will only be officially charged once.

We want you to love your jewelry! We accept regular returns and exchanges within 30 days of the delivery date. For defective merchandise, we offer returns/exchanges within 100 days. Please email support@inyourday.com to initiate the process. Merchandise must be returned in its original condition.

We provide a free return shipping label for a seamless experience within the US.

- Customized Pieces: Made-to-order items are not eligible for returns or exchanges unless there is a significant delay or manufacturing defect. - Jewelry Sets: Sets are eligible for return, but the entire set must be returned together. Individual pieces from a set cannot be returned separately.

Once we receive your return at our warehouse, it takes 10-15 business days to process. Refunds can be issued to your original payment method (takes 3-5 business days for cards, 5-10 for PayPal) or as a store gift credit, based on your preference.

All of our pieces are hypoallergenic (lead and nickel-free) and safe for sensitive skin! Our standard jewelry is 18k gold or platinum plated with a thickness 3 times the industry standard, designed for longevity. To keep them looking their best, avoid prolonged contact with water, sweat, perfumes, and cosmetics. If you prefer tarnish-free jewelry that you can wear in the shower, please check out our Waterproof Jewelry section on our website!

Gently wipe your jewelry with a soft cloth after wearing. While occasionally showering or sleeping in them won't ruin them, removing them before these activities will significantly extend their lifespan.

- Cut a narrow strip of paper or string. - Wrap it snugly around the finger you plan to wear the ring on. - Mark where the two ends meet. - Measure the distance with a ruler; this is your finger's circumference. - Compare it to the Size Chart on our product pages. If you are between sizes, we recommend sizing up for comfort.

Within 100 days of receiving your product, if any quality issues arise due to manufacturing defects, we will provide a free replacement. Please note this does not cover misuse, accidental damage, or unauthorized modifications.

We offer both Digital and Physical Gift Cards. They never expire! To use one, simply enter the 16-digit code in the "Discount Code or Gift Card" box at checkout. If your order exceeds the gift card balance, you can pay the difference with another payment method.